{"id":11009,"date":"2021-09-17T11:24:25","date_gmt":"2021-09-17T09:24:25","guid":{"rendered":"https:\/\/www.cupoftea.si\/?page_id=11009"},"modified":"2021-09-17T11:24:26","modified_gmt":"2021-09-17T09:24:26","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.cupoftea.si\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_row content_text_aligment=\u00a0\u00bb\u00a0\u00bb use_row_as_full_screen_section=\u00a0\u00bbno\u00a0\u00bb][vc_column][vc_row_inner content_text_aligment=\u00a0\u00bb\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1467102532369{margin-right: 0px !important;margin-left: 0px !important;}\u00a0\u00bb][vc_column_inner css=\u00a0\u00bb.vc_custom_1611730736299{padding-right: 0px !important;padding-left: 0px !important;background-image: url(https:\/\/www.cupoftea.si\/wp-content\/uploads\/2021\/01\/20201216-COT-2000px-250kb-4-1-1-e1611314822269.jpg?id=9253) !important;}\u00a0\u00bb offset=\u00a0\u00bbvc_col-md-6 vc_hidden-xs\u00a0\u00bb]

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FAQs<\/h1>\n

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\n \n\t\t\n\t\t\t<\/span>\n\t\t\t<\/span>\n\t\t<\/span>\n\t<\/span>\n\tFaites-vous des produits sur commande ?<\/span>\n<\/h4>\n
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\n\t\t[vc_column_text]Nous pouvons ajuster la dimension du produit (coussins, tapis, plaids) \u00e0 vos besoins. De plus, si vous avez une envie particuli\u00e8re de couleur, nous pouvons v\u00e9rifier avec vous les nuanciers de nos fournisseurs et commander du mat\u00e9riau sp\u00e9cialement pour vous. Pour le mobilier qui n’a pas encore \u00e9t\u00e9 r\u00e9nov\u00e9, nous pouvons nous mettre d’accord sur la couleur du vernis \u00e0 bois, et nous pouvons \u00e9galement choisir le tissu et la couleur du rev\u00eatement ensemble. Dans ce cas le d\u00e9lai de livraison est bien s\u00fbr un peu plus long, mais votre produit est alors enti\u00e8rement \u201csur mesure\u00a0\u00bb.[\/vc_column_text]\t<\/div>\n<\/div>

\n \n\t\t\n\t\t\t<\/span>\n\t\t\t<\/span>\n\t\t<\/span>\n\t<\/span>\n\tEst-il possible d\u2019\u00e9changer un article ou d\u2019obtenir un remboursement ?<\/span>\n<\/h4>\n
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\n\t\t[vc_column_text]Un renvoi et remboursement de produit intact et non utilis\u00e9 est possible dans les 14 jours suivant sa r\u00e9ception. De plus, si le produit n’est pas fabriqu\u00e9 sur commande, il peut \u00eatre \u00e9chang\u00e9 dans les 14 jours suivant sa r\u00e9ception. En cas d’\u00e9change d’un produit sur commande, n\u2019h\u00e9sitez pas \u00e0 nous contacter et nous trouverons ensemble la solution qui vous convient le mieux.[\/vc_column_text]\t<\/div>\n<\/div>

\n \n\t\t\n\t\t\t<\/span>\n\t\t\t<\/span>\n\t\t<\/span>\n\t<\/span>\n\tIs personal collection possible?<\/span>\n<\/h4>\n
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\n\t\t[vc_column_text]Apr\u00e8s accord pr\u00e9alable, il est possible de venir chercher les produits en personne, \u00e0 Maribor ou Ljubljana.[\/vc_column_text]\t<\/div>\n<\/div>

\n \n\t\t\n\t\t\t<\/span>\n\t\t\t<\/span>\n\t\t<\/span>\n\t<\/span>\n\tQue dois-je faire si j\u2019ai re\u00e7u un produit endommag\u00e9 ?<\/span>\n<\/h4>\n
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\n\t\t[vc_column_text]Si le produit ou l\u2019emballage est endommag\u00e9, veuillez nous contacter. Si le dommage s’est produit pendant le transport et que vous avez remarqu\u00e9 le dommage apr\u00e8s l’ouverture du colis, veuillez contacter le service de livraison d\u00e8s que possible pour faire un rapport appropri\u00e9. Conservez l’emballage et le produit endommag\u00e9s jusqu’\u00e0 la fin de la proc\u00e9dure. Si vous constatez des dommages lors de la r\u00e9ception du colis (avant l’ouverture), refusez le colis pour cause de dommages. Nous nous occuperons de tout le reste. Nous vous enverrons un nouveau produit dans les plus brefs d\u00e9lais, et dans le cas d’un produit vintage unique, un remplacement adapt\u00e9 (dans le cas o\u00f9 nous ne serions malheureusement pas en mesure de le fournir, nous proc\u00e9derons \u00e0 un remboursement).[\/vc_column_text]\t<\/div>\n<\/div>

\n \n\t\t\n\t\t\t<\/span>\n\t\t\t<\/span>\n\t\t<\/span>\n\t<\/span>\n\tQuel type de laine utilisez-vous ?<\/span>\n<\/h4>\n
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\n\t\t[vc_column_text]Pour le tricot, nous n’utilisons que de la laine 100% m\u00e9rinos. C’est un mat\u00e9riau naturel de qualit\u00e9 qui comporte de nombreux avantages. La laine m\u00e9rinos est une mati\u00e8re pour toutes les saisons (elle refroidit en \u00e9t\u00e9 et r\u00e9chauffe en hiver), elle r\u00e9siste aux odeurs d\u00e9sagr\u00e9ables et absorbe parfaitement l’humidit\u00e9. Elle est antiseptique, ne se tache pas et est r\u00e9put\u00e9e pour sa durabilit\u00e9 exceptionnelle. En plus d’\u00eatre une mati\u00e8re douce et confortable, c’est une ressource renouvelable et respectueuse de l\u2019environnement.[\/vc_column_text]\t<\/div>\n<\/div>

\n \n\t\t\n\t\t\t<\/span>\n\t\t\t<\/span>\n\t\t<\/span>\n\t<\/span>\n\tComment entretenir les produits (plaids, tapis, coussins) en laine 100 % m\u00e9rinos ?<\/span>\n<\/h4>\n
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\n\t\t[vc_column_text]Nous vous sugg\u00e9rons de ventiler les produits en laine plusieurs fois par an et de bien les secouer, ce qui devrait suffire \u00e0 faire tomber les plus grosses impuret\u00e9s. Dans le cas d’une petite tache, vous pouvez laver soigneusement cette partie du plaid \u00e0 l’eau froide; sinon un nettoyage \u00e0 sec en pressing est recommand\u00e9 (le lavage en machine est inadapt\u00e9 et d\u00e9conseill\u00e9).[\/vc_column_text]\t<\/div>\n<\/div>

\n \n\t\t\n\t\t\t<\/span>\n\t\t\t<\/span>\n\t\t<\/span>\n\t<\/span>\n\tCoussins en velours et entretien ?<\/span>\n<\/h4>\n
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\n\t\t[vc_column_text]Tous les coussins en velours peuvent \u00eatre lav\u00e9s en machine \u00e0 basse temp\u00e9rature. Nous vous recommandons d\u2019utiliser le programme de lavage \u00e0 la main ou pour le linge d\u00e9licat.[\/vc_column_text]\t<\/div>\n<\/div><\/div>\t\t<\/div>\n\t<\/div>\n<\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/section>","protected":false},"excerpt":{"rendered":"

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