1. Company data

CUP OF TEA, trgovina, oglaševanje, svetovanje in druge storitve, d.o.o.

Verstovškova ulica 4, 2000 Maribor

Registration number: 8054169000

Tax number: 36798754

CUP OF TEA d.o.o. is the owner of the website and the provider of the online store CUP OF TEA ( The General Terms and Conditions of the CUP OF TEA online store (hereinafter “COT”) are compiled in accordance with the Consumer Protection Act (ZVPot-UPB2), the Personal Data Protection Act (ZVOP-1), the General Data Protection Regulation (GDPR) and the on electronic communications (ZEKom-1).

The General Terms and Conditions are binding, and it is considered that with each transaction made through our online store, you are familiar with the entire content of the General Terms and Conditions and have agreed to the General Terms and Conditions.


2. Webshop

The webshop is open every day, 24 hours a day. The provider of the COT webshop reserves the right to limit or completely stop the sale of certain products for a definite or indefinite period (depending on the supply of materials, stocks, …) and to partially or completely restrict access to the webshop.

In the COT webshop, it is possible to purchase products from CUP OF TEA d.o.o. The offer in the webshop depends on the demand, stocks and supply of materials, so the offer and prices in the webshop may change. Prices are valid at the time of placing the order and do not have a predetermined validity.

The moment the first e-mail is sent to the customer confirming his order, it is considered that a purchase contract has been concluded between the customer and the webshop provider. From this point on, the terms of purchase and price are fixed for both parties to the contract. The sales contract (i.e. the first electronic message on the status of the order) is stored in electronic form on the server of the COT online store and is available to the buyer upon request (e-mail to


3. Online purchase (data, purchase steps, discount code, method of payment and delivery time)

When making an online purchase, it is necessary to submit certain personal data in order to process the order and make the purchase. These data are: name, surname, postal address, e-mail address, company name (in the case of an order as a legal entity) and telephone.

The first step of the purchase is the selection of an individual product (dimension, color, quantity). By confirming the selection (clicking on the „Add to cart“ button), the product is added to the shopping cart, which is accessible via the icon in the upper right corner of the website. At this point, the customer can continue shopping or complete the purchase (move to the shopping cart).

In the shopping cart, the customer has the opportunity to review the details of the order and change it if necessary. If the customer has a discount coupon, he can enter it in the „Coupon Code“ field in this step. The customer can receive the discount code when signing up for the COT e-newsletter. Only one discount code can be redeemed for one purchase. When you enter the discount code in the active field on the website, the value of the discount code is automatically deducted from the price of your order. The amount that still needs to be paid remains.

This is followed by confirmation of the cost of postage and display of the total price (price of the selected product and the price of postage). The customer confirms the selection by clicking on the „Continue to checkout“ button, where he is redirected to the data submission form (buyer’s data and delivery data, if these differ from the buyer’s data). When the buyer fills in all the required fields (submission of the above-mentioned purchase data), the buyer decides on the method of payment.

The customer has two payment options: payment by bank transfer or payment using the Pay Pal service. In case the customer chooses to pay by a bank transfer, the purchase is completed by clicking on the „Buy Now“ button. The customer is redirected to the website where his order is displayed (order number, date of the order, e-mail address of the customer, total amount of the order and method of payment), instructions on making a bank transfer (data from CUP OF TEA d.o.o.) and delivery information (payer’s postal address, delivery postal address). The customer receives the order confirmation to the e-mail address he submitted in the data submission form. After funds are received (on the bank account of CUP OF TEA d.o.o.), the provider sends the product to which he attaches an invoice. The invoice records the price and all costs related to the purchase. The buyer is obliged to check the correctness of the data before placing the order. The invoice must be saved in case of a complaint.

If the customer chooses to pay via the Pay Pal service, he is redirected to the Pay Pal website by clicking on the „Continue to Pay Pal“ button. Here he confirms the purchase. The customer receives an order confirmation to the e-mail address he submitted in the data submission form. After funds are received (on the bank account of CUP OF TEA d.o.o.), the provider sends the product to which he attaches an invoice. The invoice records the price and all costs related to the purchase. The buyer is obliged to check the correctness of the data before placing the order. The invoice must be saved in case of a complaint.

Product delivery time may vary depending on whether the selected product is in stock or not. This is defined and described under the product features in the webshop. The provider’s products are handmade, so he asks for tolerance during the delivery time, and in addition, in the case of a larger order, he reserves the right to a longer delivery time.

The purchase procedure for legal entities is exactly the same as for physical persons, except that at the end of the purchase they need to provide the name of the company and the tax number of the company. The same payment options are available.


4. Right of withdrawal from the contract

The buyer has the right to withdraw from the contract within 14 days of receiving the product, which must be communicated to the provider at the email address (the reason is not necessary). In case of withdrawal, the customer must return the product within 7 working days (by mail to the postal address CUP OF TEA d.o.o., Verstovškova ulica 4, 2000 Maribor, Slovenia). The cost borne by the buyer in the event of withdrawal from the contract is the direct cost of returning the product, which in the case of shipping is charged according to the price list of the delivery service and depends on whether it is a shipment / package. The buyer must return the product undamaged and unused, with the label (unless the product is destroyed or damaged – details in point 5). When returning the product, the customer also returns the invoice for the product and informs the company about his personal data and the bank account to which he wishes to receive the returned payment. The provider will make the return within 14 days of receiving all the necessary information, but only after receiving the returned product (or the buyer submits proof of the returned product – proof of delivery service). Upon withdrawal from the contract, where the promotional code was used, these funds are considered as a discount and are not returned to the customer. Only the amount paid is returned to the customer’s bank account, and at the same time the promotional code in the form of a new code is returned to the user. In the case of a gift voucher, the gift voucher is considered as a means of payment upon withdrawal from the contract and is returned to the user as a gift voucher.


5. Product complaint and replacement

All products are inspected and shipped undamaged before delivery. The provider carefully packs all the products in a delivery box so that they can reach you undamaged. If the product / package is damaged, contact the provider at In the event that the damage occurred during shipping and you noticed the damage only when opening, the provider asks you to contact the courier service as soon as possible to make an appropriate report / report on the damage. Keep the damaged packaging and product until the procedure is completed. If you notice damage when you pick up the shipment, reject the shipment due to damage. Everything else will be arranged by the provider. The provider will send a new product as soon as possible, and in the case of a unique product, a suitable replacement (in case he unfortunately cannot provide this, the provider will return the purchase price to the buyer).

The product (not made by order) can be returned undamaged and without major traces of use within 14 days of receipt. Replacement of products is possible only upon submission of an invoice. In case of replacement of the product by order, contact the provider at


6. Liability for actual errors

The provider is liable for material defects that the product when it passed to the buyer, regardless of whether he was aware of it or not. The provider is also liable for those factual errors that appear after the product passed to the buyer, if they are due to a cause that already existed before. A factual error is disregarded.

The buyer may exercise his rights arising from a material defect if he notifies the provider of the defect within two months from the day when the defect was discovered. The buyer must describe the defect in more detail in the error notice and allow the provider to inspect the thing. The customer sends an error message to

The provider is not responsible for material defects on the products that appear after two years since the product was delivered. The buyer, who has correctly notified the provider of the error, has the right to request that the provider:

  • rectify the defect on the product or
  • refund part of the amount paid in proportion to the defect or
  • replaces the defective product with a new faultless product or refunds the amount paid (purchase price).

In any case, the buyer has the right to claim compensation for damage, and in particular reimbursement of costs of materials, spare parts, labor, transfer and transport of products incurred in fulfilling the obligations under the previous paragraph of this article. The rights of the buyer referred to the first paragraph shall expire two years from the day when he notified the provider of the material error.


7. Protection of personal data and security on the website

The provider undertakes to carefully protect the privacy of users. All personal data of online store users are confidential and will in no case be passed on to unauthorized persons. Details on the collection, archiving and protection of personal data are available on the Personal Data Protection Policy subpage (subpage accessible via the the provider’s website).

CUP OF TEA d.o.o. uses appropriate technological and organizational means to protect the transfer and storage of personal data and payments. Paypal (contract with the provider) is responsible for secure authorizations and credit card transactions. Card data is not stored on the server of the seller – the company CUP OF TEA d.o.o.


8. Cookies

The COT website uses web cookies to provide the best service and user experience (browsing the website and purchasing products).

A cookie is a small file that is downloaded to a user’s computer when they visit a particular website. Each time you visit again, the website obtains and records information about the loaded cookie, thus recognizing the user. The cookie ensures that a small text file is stored on the visitor’s computer, which contains the lifetime of the cookie, the server name (or domain name) and the generated unique number. The next time you visit the same website, the website checks and obtains the contents of the cookie. The website recognizes the user and, based on the information, improves the user experience of the website visitor. Cookies are important for the operation of websites and the provider uses them for analytics of visits, advertising and optimization of the purchasing process.


9. Intellectual property and legal notice

All text, photos, graphics, sound files, animations, videos and their derivatives on the COT website are subject to copyright and other intellectual property protection and may not be reproduced or used without the prior written permission of the provider.


10. Limitation of liability

The provider (CUP OF TEA d.o.o.) makes every effort to ensure the information published on the COT website is up-to-date and correct. However, product features, delivery times or product prices may change so quickly that the provider is unable to update the information on the websites. In this case, the provider will notify the customer of the change and allow him to withdraw from the contract or replace the selected product.


11. Exclusion of liability

The provider reserves the right to disable the website due to technical or other problems and maintenance, which also means disabling or hindering the use of the COT online store. In case of technical problems on the website, the provider reserves the right to cancel orders placed, which were affected by a technical error. In case of cancellation of orders, the provider informs the buyer and informs him of further steps as soon as possible. Visitors to the website must ensure that the equipment (antivirus, etc.) is adequately protected against access to and use of the COT webshop. The provider must ensure adequate security and confidentiality of the data used to register on the website (e-mail address, password).


12. Complaints and disputes

The provider and the COT webshop comply with the applicable consumer protection legislation. In case of problems or complaints, the buyer can contact the provider at The appeal procedure is confidential. The provider will reply to the complaint within 5 working days at the latest and contact the buyer.

The provider does its best to resolve any disputes amicably.

The court of substantive jurisdiction in Maribor is competent for resolving possible disputes.


13. Final provisions

The buyer is bound by the General Term and Conditions that are valid and published on the COT website at the time of purchase (accessible via the link on the website). The buyer is also reminded of the General Terms and Conditions and confirms his acquaintance with them by placing an order. The provider (the company CUP OF TEA d.o.o.) reserves the right to change the General Terms and Conditions without special notice (for the buyer – valid are the ones published at the time of purchase).

The General Terms and Conditions via the website are valid from publication and until revoked.