FAQs

Do you make custom products?

We can adjust the dimension of the product (pillows, folds, blankets) to your needs and in addition, if you have a special desire regarding color, we can review the color charts of our suppliers with you and order material especially for you. For furniture, we can agree on the color of the wood coating, and together we can also choose the fabric and the color of the upholstery. Of course, in this case the delivery time is a bit longer, but the product is then completely “tailor-made” for you.

Is it possible to exchange or return the product?

The product can be returned undamaged and unused within 14 days of receipt. Also, if the product is not custom made, it can be replaced within 14 days of receipt. In case of exchanging a custom made product, contact us and together we will find the best solution for you.

Is personal collection possible?

By prior agreement, it is possible to pick up the products in person, in Maribor or Ljubljana.

What should I do if I receive a damaged product?

In case of damage to the product or package, please contact us. If the damage occurred during shipment and you noticed the damage after opening the package, please contact the courier service as soon as possible to make an appropriate report. Keep the damaged packaging and product until the procedure is completed. If you notice damage when you pick up the shipment (before opening), reject the shipment due to damage. Everything else will be arranged by us. We will send you a new product as soon as possible, and in the case of a unique vintage product, a suitable replacement (in the event that we are unfortunately unable to provide this, we will make a refund).

What kind of wool do you use?

When knitting, we use 100% merino wool. It is a natural, quality material with many advantages. It is a fabric for all seasons (cools in summer, warms in winter), is resistant to unpleasant odors and absorbs moisture perfectly. It is antiseptic, does not stain and is famous for its exceptional durability. In addition to being a soft and comfortable material, it is a renewable resource and environmentally friendly.

How to take care of products (blankets, rugs, pillows) made of 100% merino wool?

We suggest that you ventilate wool products several times a year and shake them well, which should be enough to make sure the larger particles fall out. In case of a small stain, you can carefully wash that part of the product with cold water, otherwise we advise dry cleaning (usage of washing machine is not suitable and not recommended).

Velvet pillows and maintenance?

All velvet cushions are appropriate for the washing machine at low temperatures. We advise sou to use the program for manual washing or delicate laundry.